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Complaint handling policy

07/08/2024 - 10:45 AM - 69 views

– Receive all customer complaints related to the use of the company's services.

– In all warranty cases, you can contact us to complete the warranty procedures.

– The maximum time to resolve complaints is 03 (three) working days from the date of receipt of the customer's complaint. In case of force majeure, the two parties will negotiate.

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With 20 years of experience in the field of production and service provision, our company has worked with major partners and customers across the country. Up to now, we have established our reputation in the market, have been well evaluated by domestic and foreign units, and have placed trust in establishing business cooperation relationships in areas of mutual interest.
COFFEECHERRY VIETNAM JOINT STOCK COMPANY
  • Address: No. 17, Lane 216 Trung Kinh, Yen Hoa Ward, Cau Giay District, Hanoi City
  • Showroom: No. 10, Alley 47, Hoa Binh 7 Lane, Minh Khai Ward, Hai Ba Trung District, Hanoi City
  • Email: infor@coffeecherry.vn
  • Website: Coffeecherry.vn
  • Da Lat Farm: Tram Hanh Commune, Da Lat City, Lam Dong Province
  • Ea-Tan Ripe Coffee Farm (Coffeecherry Farm Ea-Tan): No. 9 Main Street, Quang Trung Village, Ea-Tan Commune, Krong Nang District, Dak Lak Province

COFFEECHERY VIETNAM JOINT STOCK COMPANY

Head office: House number 17, lane 216, Trung Kinh street, Yen Hoa Ward, Cau Giay District, Hanoi City.

Tax code: 0108254828 issued by Hanoi Department of Planning and Investment - First registration on May 3, 2018 - Second registration for change on June 15, 2018

Phone: 0913781886

Legal representative: Tran Quoc Toan

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