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Complaint handling policy

07/08/2024 - 10:45 AM - 352 views

– Receive all customer complaints related to the use of the company's services.

– In all warranty cases, you can contact us to complete the warranty procedures.

– The maximum time to resolve complaints is 03 (three) working days from the date of receipt of the customer's complaint. In case of force majeure, the two parties will negotiate.

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With 20 years of experience in the field of production and service provision, our company has worked with major partners and customers across the country. Up to now, we have established our reputation in the market, have been well evaluated by domestic and foreign units, and have placed trust in establishing business cooperation relationships in areas of mutual interest.
COFFEECHERRY VIETNAM JOINT STOCK COMPANY
  • Address: No. 17, Lane 216 Trung Kinh, Yen Hoa Ward, Cau Giay District, Hanoi City
  • Showroom: No. 10, Alley 47, Hoa Binh 7 Lane, Minh Khai Ward, Hai Ba Trung District, Hanoi City
  • Email: infor@coffeecherry.vn
  • Website: Coffeecherry.vn
  • Da Lat Farm: Tram Hanh Commune, Da Lat City, Lam Dong Province
  • Ea-Tan Ripe Coffee Farm (Coffeecherry Farm Ea-Tan): No. 9 Main Street, Quang Trung Village, Ea-Tan Commune, Krong Nang District, Dak Lak Province
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